SupplySafe
Terms
Last updated: August 10, 2026
SupplySafe is a Shopify app for collecting, reviewing, publishing, and exporting product safety data for merchant workflows.
You may use SupplySafe to scan products, create metafields, create supplier requests, review supplier replies, publish merchant-approved records, and export records.
SupplySafe does not provide legal advice, certify products, guarantee GPSR compliance, or act as an EU Responsible Person.
Merchants are responsible for reviewing supplier data, deciding what to publish, and getting legal advice where needed.
You are responsible for making sure supplier links are sent only to appropriate contacts.
You are responsible for checking supplier submissions before approval or publication.
You are responsible for the accuracy, legality, and suitability of any data published to your Shopify store.
Supplier magic links allow external contacts to submit product safety information without Shopify admin access.
Supplier replies become drafts for merchant review and should not be treated as approved until the merchant approves them.
SupplySafe includes a free read-only scan and paid plans for additional workflow, publishing, and export features. Shopify hosts the current plan inclusions, product limits, billing cycles, and prices.
Shopify shows the charge amount and billing interval for approval before a paid subscription begins, and a declined charge does not activate the selected paid plan.
Plan changes and cancellations are handled in Shopify. SupplySafe shows the current and scheduled plan only after verifying that status with Shopify.
Pricing and plan features may change with notice. Shopify's plan-management and approval screens show the applicable terms before a new charge is accepted.
SupplySafe may be changed, improved, or temporarily unavailable while the product is maintained.
For security, authenticated app and supplier links may expire. Merchants can reopen SupplySafe from Shopify Admin, and suppliers can request a refreshed link from the merchant.
Support questions can be sent to info@supplysafe.app.
Merchants should include their Shopify store name and the product, vendor, or workflow they were using when asking for help.